Question
To ensure you select and use the relevant information in the case study scenario for each individual requirement, you should follow these steps:
1st:Reading
In your exam, before reading the case study scenario, you first need to read the requirements（问题）. This will give you a clear focus when reading the scenario.（先大概扫一遍案例题干和问题，带着问题去阅读理解以便更好理解问题）
2nd:Plan Writing（读完别急着写，规划下怎么写，列个提纲）
It is useful to break down the requirements. Typically, each question requirement includes:
- The topic of the question: what topic does the question cover?
- The focus: which specific part of the topic is this requirement about?
- The instruction verb: what do you need to do?
（写答案时按照上述三个内容展开答案）

Section A – This ONE question is compulsory and MUST be attempted
Question
1 Organisation information
You are a performance management consultant（顾问） brought in（带进） by the chief executive officer （CEO） （主管）of the Department（部门） for Internal Affairs （DIA） for the country of Deeland. The department handles, among other areas, the policing of Deeland. The CEO is a government employee（公务员） reporting to the Minister for Internal Affairs（内政部长）. The Minister for Internal Affairs is an elected（选举的） politician appointed by the leader of the Deeland government.

The government of Deeland has recently changed（换啦） and the new Minister for Internal Affairs has instructed the CEO（没换） of the DIA to improve the performance of the Deeland Police （DP） by implementing the Minister’s new mission（使命） statement for DP: lementing the Minister the Deeland Police （（阻止犯罪） while providing a value for money service.he Deeland Police （CEOand. The CEO is a government employeemployeeent, you should follow these n（活动）:
1. Protecting and supporting those at risk of harm（可能受害群众）
2. Ensuring criminals are caught and brought before the courts（带到法庭）
3. Achieving long-term sustainable solutions to the causes of crime（源头上遏制犯罪）
4. Addressing new forms of crime（打击新型犯罪） arising in the virtual world
The new Minister wants general improvement in the first three of these areas（现任领导要求前三个方面都要改善）, as her political campaign was based around criticism of the previous government’s perceived failure on these points（因为前任领导就是没做好这三方面被批评而下台的）. It is widely agreed that in the second area, the major concern is the catching of criminals since, historically, there is a high probability that once caught they are brought before the courts.（共识是第二个方面抓住罪犯是重中之重，抓住了自然能送往法庭，犯人够呛能跑了）

The third area is being addressed（实现） through increased involvement with local communities（第三个方面要做好离不开当地社区的参与） in order to identify and address（解决） the causes of crime. The fourth area of crime in the virtual world （the use of computers to facilitate crime） was hardly addressed under the previous government and the Minister wants to see the creation of a task force（行动队） which will develop skills in detection and prosecution of virtual crime.（第四个方面前任没做好，现任打算组建行动队，发展技术用于对付互联网犯罪）

CSFs and KPIs
In a recent meeting with the CEO, the Minister indicated that she felt that the four key areas were too vague（模糊） and in order to better focus actions, the Minister’s adviser（部长顾问） has suggested the following critical success factors （CSFs）:
1. Greater protection and more support for those at risk of harm
2. Be better at catching criminals
3. Reducing the causes of crime by increased involvement with local communities
4. Create a task force to develop skills in detection（侦测） and prosecution（检控） of virtual crime
Initially, the CEO did not see why the four key areas originally given could not be used as CSFs. He wants you to provide justifications（给理由给论证为啥之前那四个areas不是CSFs） in the light of the Minister’s concerns for the changes which the adviser has made to each of these（为啥部长顾问说的那四个是CSFs）. Then, using the above CSFs, he wants you to provide justified recommendations of up to two key performance indicators （KPIs） per CSF in order to measure performance.（再为CSFs各找两个KPI，也要给理由给论证）

In order to help you with the KPIs, the CEO has provided you with a table of data （Appendix 1） which has been used
in the past when considering DP’s performance. However, you are allowed to suggest new data which would help in measuring performance. The CEO has made it clear that at this stage, no calculations are required.（建议KPIs时不用计算哦，说用什么样的数据，附录1的数据可以帮助确定部分KPIs）

Value for money
Since DP is funded（拨款） wholly through Deeland’s general taxation, the CEO wants to be able to report on whether DP is providing a value for money （VFM） service as required by the new mission statement. He has heard of the 3Es （economy, efficiency and effectiveness） but needs an explanation（说明） of these three headings and how this links to the work on CSFs and KPIs already requested（VFM和前面提到的的CSF和KPI的联系）. Then, he requires an evaluation（再做个VFM考核）, using the data given in Appendix 1, of whether DP provides such a service.
He understands that the evaluation may be limited, as Appendix 1 may not give a data set to perform a full VFM exercise.（这个就要计算了）
Non-financial performance indicators
The new Minister has come from a business background（商业背景） into politics（从政） and so far, in departmental discussions, she has focused heavily on the financial aspects of running the Department of Internal Affairs.
The CEO wants to help her change focus towards using non-financial performance indicators （NFPIs） and so to understand why financial indicators are not particularly useful for public sector organisations such as DP. （说服部长为什么不适合用财务指标考核）The CEO wants you to explain this in your report and illustrate your explanation with examples relevant to DP.（你来帮忙说明，举例子）

League tables（排名表）
The Minister is interested in benchmarking as this was often done during her days in business. As a result, she joined an international initiative（国际性的活动） for creating a league table of fire service data by sharing information with other nearby countries. The CEO believes that the Minister will want to introduce this idea for DP and so wants an assessment of the use of an international police force performance league table and its link to targets for DP.（论证本公司是否应该用league table）
The CEO is especially concerned about（在意） the police officers’ reaction（反应） to this new idea as they have a powerful union（工会）, which has widespread（广泛的） public support. Therefore, he also needs you to explain how the use of league tables and targets might affect police officers’ behaviour.（说说怎么用排名表和targets管理，及说说对员工可能的影响）

Required:
It is now 1 September 20X5.
Write a report to the CEO of the Department for Internal Affairs to respond to his instructions for work on the following areas:
（i） the critical success factors and key performance indicators for Deeland Police; （16 marks）
（ii） an evaluation of the value for money service provided;（13 marks）
（iii） the use of non-financial performance indicators;（7 marks）
（iv） the use of league tables in measuring the performance of Deeland Police. （10 marks）
Professional marks will be awarded for the format, style and structure of the discussion of your answer. （4 marks）
（50 marks）
（现在考试的问题部分都表述的简略，因为对于问题的要求题干写的详细了，所以一定要回到题干弄清完整的问题）

Appendix 1
Deeland Police data for each year ending 30 June

Mind set